NuxGame, the experienced betting and casino software provider, has boosted its platform by adding enhanced B2C support for its operator partners courtesy of customer experience specialist Workanova.
Workanova is a leading provider of top-tier customer support solutions for the iGaming industry. Its comprehensive multilingual services cover live chat, email, ticket and product support, player retention, inbound and outbound calls, and complaint resolution.
Workanova’s offering is helping to create a seamless customer experience for the benefit of NuxGame’s extensive network of operator partners, enabling quick responses to various requests from players.
NuxGame’s latest platform enhancement follows significant advancements made to its payment functionality, offering the widest range of scalable solutions to suit diverse market requirements.
The integration represents a significant forward step in creating a seamless customer experience for NuxGame as it continues to bolster its platform and upgrade its award-winning service.
Bar Konson, Head of Sales and Business Development at NuxGame, said: “Workanova is a top supplier of customer care solutions that meet the requirements of any operator while producing the best outcomes. Through this collaboration, operators using the NuxGame platform can better engage, retain, and increase their customer base. Together, we’re not just raising the bar – we’re setting a new standard for excellence in iGaming customer support.”
Milica Jovanovic, CEO of Workanova, said: “At Workanova, we take pride in our ability to not only meet but exceed the KPIs set by the iGaming industry. Together, we will continue to improve customer interaction and increase user satisfaction of our casino brand partners. NuxGame’s technology has enabled our frontline agents to communicate effortlessly, delivering a customer experience that sets us apart from the competition.”
About NuxGame
NuxGame is a recognised B2B software provider in the iGaming industry, offering a variety of leading software solutions to its iGaming clients in regulated and emerging markets across the globe. Established in 2018, its B2B offering consists of a strong technical platform and a high-quality selection of casino games and sports betting tools, applying lightning-fast API technologies to implement them efficiently into a partner’s offering. NuxGame offers a one-stop-shop platform with casino and crypto casino solutions as well as content aggregation from over 120 leading providers. In addition, the platform contains powerful sportsbook features with 370,000 monthly events, allowing the omni-channel provider to consistently deliver the finest playing experiences to its global audience.
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